Workshops
Problem Solving and Decision Making
Problem Solving and Decision Making is a full -day workshop in which our consultant will work assist participants develop skill in problem-cause analysis, practice creative problem solving methods working individually & in groups and identify at least two approaches to decision making.
Emotional Intelligence for Leaders
Emotional Intelligence for Leaders is a half-day workshop that teaches participants the advantages of learning how to manage your feelings, expressing your feelings appropriately and effectively, using the appropriate emotion at the appropriate time in the appropriate amount and being able to....
Successful Transition: Tips and Best Practices for the New Supervisor
Successful Transition: Tips and Best Practices for the New Supervisor is a one day training to provide new supervisors & managers with proven practices and suggestions for moving from a team member role to a leadership role.
Time Management
Time Management is a half-day workshop that will assist participants in increasing effectiveness in time management.
Best Practices for Customer Service
Best Practices for Customer Service is a workshop designed for agencies to incorporate best practices for internal and external customers.
Customer Focused Writing
Customer Focused Writing is a 2 day workshop that will assist participants in learning to write in a clear, concise, and grammatically correct way that produces user-friendly documents in plain English.
Writing Effective Emails in the Workplace
Writing Effective Emails in the Workplace is a half-day workshop that will assist participants with skills designed to increase effectiveness and efficiency when writing e-mails.
Leadership For Non Supervisors
Leadership for Non Supervisors is a half-day workshop that will assist participants/ non-supervisors with concepts, practices, and suggestions for effectively moving from an individual member role to a leadership role whether or not they enter management. Introduce participants to the challenges of leadership.
Building Effective Teams
Building Effective Teams is a 2 day workshop that will assist participants in defining the behaviors and benefits of an effective team.
How to Construct an Individual Development Plan
How to Construct and Individual Development Plan is a half-day workshop that will assist participants in long range development plans. The IDP action plan focuses on the present position and short-range goals.
Workshops Details
- Problem Solving and Decision Making
- Emotional Intelligence for Leaders
- Successful Transition: Tips and Best Practices for the New Supervisor
- Time Management
- Best Practices for Customer Service
- Customer Focused Writing
- Writing Effective Emails in the Workplace
- Leadership For Non Supervisors
- Building Effective Teams
- How to Construct an Individual Development Plan
Dr Oscar Grant
Senior consultant, Trainer, and Mediator
Oscar Grant is a senior consultant, trainer, and mediator with over twenty years experience developing, organizing, and managing large and small organizations, non-profit agencies, and boards of directors specializing in the areas of public health, school reform and law enforcement. He has knowledge and skills in: non-profit management, personnel management, advocacy, media campaigns, and community organizing with public officials. Dr. Grant has over 15 years as a nationally recognized public speaker and certified trainer in the fields of diversity, cross-cultural awareness, workplace violence, employment equity, mentoring and executive coaching.