Best Practices for Customer Service
Best Practices for Customer Service is a workshop designed for agencies to incorporate best practices for internal and external customers.
Learning Objectives
Following the session participants will be able to:
- Understand what excellent customer service looks like.
- Know and practice the behaviors required for excellent customer service.
- Enhance your ability to communicate and interact with unhappy customers.
- Enhance your ability to use the principles of defusing hostility and the art of cooperative language.
- Improve your image as a customer service driven organization.
Course Duration
- 1-day
Dr Oscar Grant
Senior consultant, Trainer, and Mediator
Oscar Grant is a senior consultant, trainer, and mediator with over twenty years experience developing, organizing, and managing large and small organizations, non-profit agencies, and boards of directors specializing in the areas of public health, school reform and law enforcement. He has knowledge and skills in: non-profit management, personnel management, advocacy, media campaigns, and community organizing with public officials. Dr. Grant has over 15 years as a nationally recognized public speaker and certified trainer in the fields of diversity, cross-cultural awareness, workplace violence, employment equity, mentoring and executive coaching.